Terms & Conditions

Oh My Bites

Online Selling – Kuwait – Food & Dessert

Last Updated: 15-07-2026

Welcome to Oh My Bites. These Terms & Conditions govern your access to and use of our website, mobile application, social media ordering channels, and related services. By accessing our platform or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our services.

1. Acceptance of Terms

By using the Oh My Bites online store, you confirm that:

You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
You agree to comply with all applicable laws and regulations in the State of Kuwait.

2. About Our Business

Oh My Bites is an online food and dessert store offering freshly prepared desserts, baked goods, sweets, beverages, seasonal products, gift boxes, and related food items through online ordering and delivery services.

All products are prepared according to our quality and hygiene standards.

3. Account Registration

Certain features may require creating an account.

You agree to:

Provide accurate information.
Keep your login credentials confidential.
Update your information whenever necessary.
Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts containing inaccurate or misleading information.

4. Product Availability

All products displayed on our website are subject to availability.

Occasionally:

Certain desserts may sell out.
Seasonal items may be discontinued.
Limited edition products may become unavailable without notice.

We reserve the right to:

Modify products.
Remove products.
Limit quantities.
Substitute unavailable decorative elements while maintaining the overall product quality whenever necessary.

5. Product Images

Product images are for illustration purposes.

Actual products may vary slightly due to:

Handmade preparation.
Decoration differences.
Packaging updates.
Lighting and photography.

These variations do not constitute defects.

6. Fresh Food Disclaimer

Our desserts are freshly prepared.

Customers should:

Consume products before the recommended expiry period.
Follow storage instructions provided with the order.
Refrigerate products when required.
Be aware that freshness may vary depending on delivery time and storage conditions after delivery.

7. Allergy Information

Some products may contain or come into contact with:

Milk
Eggs
Wheat
Gluten
Peanuts
Tree nuts
Soy
Sesame
Other allergens

Customers with food allergies are responsible for reviewing ingredient information before placing an order.

Oh My Bites shall not be liable for allergic reactions resulting from customer consumption.

8. Pricing

All prices are displayed in Kuwaiti Dinar (KWD).

Prices include applicable taxes where required by Kuwaiti law.

Prices may change without prior notice.

9. Order Acceptance

Orders become confirmed only after:

Successful payment (where applicable).
Order confirmation from Oh My Bites.

We reserve the right to reject or cancel any order due to:

Product unavailability.
Pricing errors.
Suspected fraudulent activity.
Delivery limitations.
Technical issues.

10. Payment Methods

We may accept:

KNET
Credit Cards
Debit Cards
Apple Pay
Google Pay
Cash on Delivery (if available)
Other approved payment methods

Payments are processed through secure payment gateways.

11. Order Modifications

Order modifications are only possible before preparation begins.

Once preparation has started, changes may no longer be possible.

12. Order Cancellation

Orders may be cancelled before preparation starts.

Once food preparation has begun, cancellations may not be accepted because products are freshly made.

Refund eligibility will depend on the circumstances of each order.

13. Delivery

Delivery times are estimates only.

Delivery may be affected by:

Weather conditions
Traffic
Public holidays
High demand
Delivery partner delays

Oh My Bites is not responsible for delays beyond reasonable control.

14. Customer Responsibilities During Delivery

Customers are responsible for:

Providing the correct delivery address.
Providing an active phone number.
Being available to receive the order.

If delivery cannot be completed due to customer unavailability or incorrect information, additional delivery fees may apply.

15. Inspection Upon Delivery

Customers should inspect their order immediately upon delivery.

If there is:

Missing items
Incorrect products
Visible damage

Please contact us promptly so we can review the issue.

16. Returns

Due to the nature of fresh food products:

Food items cannot generally be returned.
Returns are only accepted if required under applicable consumer protection laws or if the product is delivered in an unacceptable condition.

17. Refund Policy

Refunds may be considered in situations such as:

Incorrect order delivered.
Significant product quality issue.
Duplicate payment.
Cancelled order approved by Oh My Bites.

Approved refunds will be processed using the original payment method whenever possible.

18. Promotional Offers

Promotions may:

Have expiry dates.
Be limited to selected products.
Not be combined with other offers unless specified.

Oh My Bites reserves the right to modify or discontinue promotions at any time.

19. Gift Cards & Discount Codes

Where available:

Discount codes must be entered before checkout.
Codes cannot be redeemed after payment.
Expired codes cannot be reactivated.
Promotional codes may have minimum purchase requirements.

20. Intellectual Property

All website content including:

Logos
Product names
Images
Graphics
Videos
Text
Designs

remain the exclusive property of Oh My Bites and may not be copied, reproduced, or distributed without prior written permission.

21. Prohibited Use

Users agree not to:

Use the website unlawfully.
Attempt unauthorized access.
Disrupt website functionality.
Submit false orders.
Upload harmful software or malicious code.
Infringe intellectual property rights.

22. Limitation of Liability

To the maximum extent permitted by law, Oh My Bites shall not be liable for:

Indirect damages.
Loss of profits.
Delivery delays outside our control.
Customer misuse of products.
Allergic reactions where ingredient information has been provided.
Technical interruptions beyond our reasonable control.

23. Privacy

Customer information is handled in accordance with our Privacy Policy.

We are committed to protecting personal information and processing it responsibly.

24. Force Majeure

Oh My Bites shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including:

Natural disasters
Government actions
Power outages
Internet disruptions
Public emergencies
Labor disputes
Pandemics

25. Governing Law

These Terms & Conditions shall be governed by the laws and regulations of the State of Kuwait.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Kuwait.

26. Amendments

Oh My Bites reserves the right to update or modify these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on our website.

Customers are encouraged to review these Terms periodically.

27. Contact Information

For any questions regarding these Terms & Conditions or your orders, please contact Oh My Bites through our official customer service channels, website, or social media platforms.